Technical Support Specialist
2 months ago
Job Overview
We are seeking a highly skilled Technical Support Specialist to join our team in Hyderabad. As a key member of our support organization, you will be responsible for providing 3rd-level technical software application support and resolving customer cases.
Key Responsibilities
- Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization.
- Detect, investigate, recreate and raise defects, track defects through internal systems, and develop ad-hoc solutions to address issues.
- Communicate customer hot-fix to the production environment and provide troubleshooting and verify configuration stability.
- Work closely with other Systems Analysts, Developers, Testers, and Project Managers to improve customer satisfaction.
Requirements
- A minimum of 3-5 years in a Technical support role is required.
- Strong technical background, including experience with Microsoft Technologies such as SQL, .NET Framework, IIS 7, SCCM, and Virtual servers.
- Excellent customer-facing and communication skills, with the ability to work with remote teams and on shifts to cover US Hours and After hours.
Preferred Qualifications
- Previous experience working with retail software systems and scripting languages such as batch, VB, and PowerShell.
- System Analysis and Event logs experience.
About Us
NCR revolutionized business transactions and continues to bring innovative solutions to market. Our self-service, assisted-service, and point-of-sale solutions are found in over 150 countries, serving industries such as financial, retail, travel, healthcare, food, and hospitality.
Benefits
- Competitive salary.
- Career progression with a global leader.
Location
This position is based in Hyderabad and requires regular availability to perform on-call (after-hours) shifts.
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