Senior Customer Journey Insights Manager

1 month ago


Bengaluru, Karnataka, India ASSPL - Karnataka Full time

About the Role

ASSPL - Karnataka is seeking a highly skilled Senior Customer Journey Insights Manager to join our team. As a key member of our organization, you will be responsible for leading customer research studies to drive impactful customer experience enhancements across all Amazon businesses.

Key Responsibilities

  • Plan, scope, and prioritize customer research studies, working backwards from customer needs to identify areas that can drive impactful customer experience enhancements.
  • Own and execute end-to-end customer research studies, including study design, fieldwork, analysis, recommendations, reporting, and presentation of results to senior management.
  • Build and continuously improve processes to gather customer insights and optimize efficiencies.
  • Work cross-functionally with peers and other research teams to align on methodologies, insights, and prioritize change needed to our customer experience.
  • Build and manage vendor relationships with research agencies.

Requirements

  • Master's degree or equivalent.
  • Advanced degree in a relevant field, such as statistics or mathematics.
  • Fluency in English (speak and write with high proficiency).
  • Professional experience in areas such as internet, retail, consumer goods, or research firms, with a minimum of 6+ years' experience leading quantitative customer research projects.

Preferred Qualifications

  • Retail/e-commerce research experience in a global context.
  • Quantitative research experience in study design, survey execution, and analysis.
  • Familiarity with qualitative research, particularly study design, data analysis, and reporting.
  • Strong analytical skills, excellent attention to detail, and good business judgment.
  • Excellent communication, presentation, and interpersonal skills.

About ASSPL - Karnataka

ASSPL - Karnataka is a global organization dedicated to improving the customer experience across all Amazon products and services. We use customer research to understand how people use online services and present business recommendations to improve Amazon's end-to-end customer experience.



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