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Senior Manager Research and Insights Lead

1 month ago

Bengaluru, Karnataka, India Flipkart Full time

Job Title: Senior Manager Research and Insights

Job Summary:

We are seeking a highly skilled Senior Manager Research and Insights to join our team at Flipkart. As a key member of our organization, you will be responsible for driving customer centricity across our business units, including Mobile, Large Appliances, and Grocery.

Key Responsibilities:

  1. Develop and implement comprehensive market research plans to identify emerging trends, competitive landscapes, and opportunities for growth.
  2. Conduct customer sentiment analysis using various metrics, including BHT, NPS, and CSat.
  3. Establish key performance indicators (KPIs) and metrics to measure the success of products and offerings on the platform.
  4. Collaborate with data science and analytics teams to develop advanced models and forecasting tools.
  5. Drive strategic thinking and provide actionable insights to shape the strategic direction of our charters.

Requirements:

  • Strong research skills, including qualitative and quantitative methods.
  • Ability to blend analytical and research prowess with strategic thinking.
  • Excellent stakeholder management and collaboration skills.
  • Bias for action and agility.
  • Problem-solving skills with a customer-centric view.