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Senior UX Researcher

2 months ago

Bengaluru, Karnataka, India dentsu Full time
About the Role

The purpose of this role is to deliver in-depth analysis that aligns with client business objectives and goals, while maintaining, developing, and exceeding client performance targets. As a Senior UX Researcher, you will be responsible for driving business outcomes through customer insights.

Key Skills and Responsibilities (Non-Technical)
  • Empathy to understand and share the feelings of users.
  • Active listening to elicit understanding and required information during interviews and discussions.
  • Observational skills to extract valuable insights from non-verbal cues.
  • Analytical thinking to analyze complex qualitative data and provide actionable outcomes.
  • Problem-solving ability to address technical and non-technical issues throughout the research journey.
  • Cultural awareness and sensitivity to ensure respectful and inclusive interactions with participants from diverse backgrounds.
  • Strong communication skills to explain perspectives to clients and internal team members.
  • Collaboration to work effectively with multiple stakeholders.
  • Flexibility and adaptability to adjust to unexpected project developments.
Key Skills and Responsibilities (Technical)
  • Experience with qualitative research methodologies, including interviews, group discussions, online diaries, surveys, and blogs.
  • Capability to conduct on-ground and online consumer interactions.
  • Familiarity with video conferencing tools for remote interviews and usability studies.
  • Ability to design discussion guides, questionnaires, and research frameworks.
  • Skilled in analyzing information and creating insights, as well as synthesizing findings.
  • Proficient in creating reports in PowerPoint and Google Slides.
  • Experience in managing projects end-to-end and serving as the key point of contact for clients.