Senior Customer Journey Insights Manager
1 month ago
About the Role
We are seeking a highly skilled Customer Experience Research Lead to join our team at ASSPL - Karnataka. As a Customer Experience Research Lead, you will be responsible for leading customer research studies to inform business decisions and drive customer experience enhancements across all Amazon businesses.
Key Responsibilities
- Plan, scope, and prioritize customer research studies, working backwards from customer needs to identify areas that can drive impactful customer experience enhancements.
- Own and execute end-to-end customer research studies, including study design, fieldwork, analysis, recommendations, reporting, and presentation of results to senior management.
- Build and continuously improve processes to gather customer insights and optimize efficiencies.
- Work cross-functionally with peers and other research teams to align on methodologies, insights, and prioritize change needed to our customer experience.
- Build and manage vendor relationships with research agencies.
Requirements
- Master's degree or equivalent.
- Advanced degree in a field such as statistics, mathematics, or market research.
- Fluency in English (speaking and writing with high proficiency).
- Minimum 6+ years of professional experience in internet, retail, consumer goods, or research firms, with experience leading quantitative customer research projects.
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