Senior Customer Insights Business Analyst
4 weeks ago
About the Role
East Vantage is seeking a highly skilled Senior Customer Insights Business Analyst to join our team. As a Senior Customer Insights Business Analyst, you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions.
Key Responsibilities
- Collect, stitch, and analyze Voice of Customer and CX data to identify key drivers of customer success, loyalty, risk, churn, and overall experience.
- Partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
- Develop monthly and ad-hoc reporting to provide actionable insights to stakeholders.
- Maintain Qualtrics dashboards and surveys to ensure data accuracy and consistency.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance, or launch of new tools.
- Collaborate with Business Insights, IT, and technical teams to ensure seamless data integration and analysis.
- Create PowerPoint decks and present insights to stakeholders.
Requirements
- Master's degree in a relevant field.
- 5+ years of experience in an analytical, customer insights, or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia, or another Experience Management platform.
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation.
- Well-organized and high energy.
- Availability to work from our Bangalore office from Day 1.
What We Offer
East Vantage offers a dynamic and challenging work environment with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.
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