Senior Customer Insights Business Analyst

4 weeks ago


Bengaluru, Karnataka, India East Vantage Full time
Senior Customer Insights Business Analyst

About the Role

East Vantage is seeking a highly skilled Senior Customer Insights Business Analyst to join our team. As a Senior Customer Insights Business Analyst, you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions.

Key Responsibilities

  • Collect, stitch, and analyze Voice of Customer and CX data to identify key drivers of customer success, loyalty, risk, churn, and overall experience.
  • Partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.
  • Develop monthly and ad-hoc reporting to provide actionable insights to stakeholders.
  • Maintain Qualtrics dashboards and surveys to ensure data accuracy and consistency.
  • Take on ad-hoc tasks related to XM platform onboarding, maintenance, or launch of new tools.
  • Collaborate with Business Insights, IT, and technical teams to ensure seamless data integration and analysis.
  • Create PowerPoint decks and present insights to stakeholders.

Requirements

  • Master's degree in a relevant field.
  • 5+ years of experience in an analytical, customer insights, or related business function.
  • Basic knowledge of SQL and Google Big Query.
  • 1+ year of experience working with Qualtrics, Medallia, or another Experience Management platform.
  • Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation.
  • Well-organized and high energy.
  • Availability to work from our Bangalore office from Day 1.

What We Offer

East Vantage offers a dynamic and challenging work environment with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.



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