Customer Insights Manager

9 hours ago


Bengaluru, Karnataka, India East Vantage Full time
East Vantage: We are seeking a talented Senior Customer Insights Analyst to join our team in Bangalore. As a key member of our organization, you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum.

About the Role:
- You have experience with collecting, stitching, and analyzing Voice of Customer and CX data, and are passionate about customer feedback.
- You will partner with other analysts on the team, as well as directors, in delivering impactful presentations that drive action across the organization.
- You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data.

Key Responsibilities:
- Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn, and overall experience.
- Verbalize and translate these insights into actionable tasks.
- Develop monthly and ad-hoc reporting.
- Maintain Qualtrics dashboards and surveys.
- Take on ad-hoc tasks related to XM platform onboarding, maintenance, or launch of new tools.

Requirements:
- Master's degree in a relevant field.
- 5+ years of experience in an analytical, customer insights, or related business function.
- Basic knowledge of SQL and Google Big Query.
- 1+ year of experience working with Qualtrics, Medallia, or another Experience Management platform.
- Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation.
- Well-organized and high energy.

About Us:

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