Business Intelligence Engineer for Customer Experience and Insights
7 days ago
Unlock Customer Secrets as a Business Intelligence Engineer
This role is with myGwork, an inclusive employer and member of the largest global LGBTQ+ business community platform. Direct contact with recruiters should be avoided.
About the Job
The Customer Experience and Business Trends (CXBT) team at Amazon seeks a skilled Business Intelligence Engineer to analyze and deliver insights that better serve customers. The ideal candidate is passionate about understanding customer needs, perceptions, and experiences, diving deep into complex problems, and striving to deliver deeper insights. This person will innovate, build new methodologies to generate insights, and make recommendations that directly impact current and future customers.
A successful candidate will possess excellent analytical skills and the ability to work collaboratively to influence business leaders at all levels, including senior management.
Key Responsibilities
- Owning, designing, developing, documenting, and managing scalable solutions for new and ongoing analysis metrics, reports, and dashboards to support business needs.
- Identifying new data sources and inventing new methodologies and approaches to understand and drive improved customer experiences.
- Driving efforts to simplify, automate, and standardize processes across the team to drive efficiencies, expand scope, and drive increased impact on customer experience.
- Ability to clearly articulate assumptions, methodologies, results, and implications.
- Presenting deep dives and analysis to both technical and non-technical stakeholders, ensuring clarity and understanding.
Requirements
- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL, etc. experience.
- Experience with data visualization using Tableau, Quicksight, or similar tools.
- Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared).
- Experience with scripting language (e.g., Python, Java, or R).
Bonus Skills
- A Master's degree, or Advanced technical degree.
- Knowledge of data modeling and data pipeline design.
- Experience with statistical analysis, co-relation analysis.
About Amazonian Culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If your country/region isn't listed, please contact your Recruiting Partner.
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