Customer Insights Strategist
1 month ago
Job Summary
We are seeking an experienced Customer Insights Strategist to join our Commercial – GBS team in Bangalore, India. This role will drive high-quality primary market research for key products and portfolios, develop strong partnerships with stakeholders, and lead external vendors.
About the Department
The Commercial – GBS unit is responsible for driving deliverables for multiple Corporate Vice President (CVP) areas within Commercial – GBS. This includes Insulin, GLP-1 and Obesity Marketing, Market Access, Insights, and Commercial Operations.
Key Responsibilities
- Drive high-quality primary market research for key products and portfolios on a country, regional, and global level.
- Develop and maintain strong partnerships with key stakeholders across HQ, Regions, and Top-10 affiliates to ensure alignment and successful attainment of common targets.
- Utilize industry knowledge to drive best-in-class results and improve processes and systems.
- Communicate complex scientific, medical, and commercial information to stakeholders at various levels.
- Lead external vendors and challenge them on the rationale behind insights, approach, and overall quality of deliverables.
- Operate with a high level of independence in operational decisions.
Qualifications
To be considered for this role, you should have:
- 8+ years of pertinent experience in customer insights or consulting within the healthcare or pharmaceutical sectors.
- Education from premier institutions, holding a master's degree in science or management.
- Strong stakeholder management experience with at least 50% of experience in front-end or client-facing roles.
- Exceptional interpersonal and communication skills to navigate a diverse, international matrix environment.
- Good presentation skills with demonstrated ability to structure presentations and convey compelling narratives.
- Minimum 1.5 years of experience in the current role.
Location and Salary
This role is based in Bangalore, India, and offers a competitive salary of ₹20 lakhs per annum, commensurate with experience. We also offer a range of benefits, including health insurance, retirement plans, and opportunities for professional growth and development.
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