Product Insights Strategist

22 hours ago

Bengaluru, Karnataka, India Unifize Full time
Job Title: Product Insights Strategist

Location: Bangalore (full-time in-office position)

We offer an estimated salary of ₹6.5L to ₹12.0L per annum, commensurate with experience.

Company Overview:

Unifize is revolutionizing process management and innovation for life science and manufacturing companies through its eQMS platform. Our solution accelerates product development and process innovation.

In today's dynamic environment, changing regulatory environments, market competition, customer demands, and technological advancements are constants. Unifize provides the solution to overcome internal and external constraints hindering progress.

Please review our case studies and testimonials from customers who discuss how Unifize is differentiated in four key areas:

  • No-code process builder
  • Intuitive chat-based collaboration
  • Low-code automation
  • Standard integrations
  • Ai roadmap

You should also explore our medical device landing page and watch our overview video to understand our positioning.

The Role:

We are seeking a Product Research Analyst (or Voice of Customer Analyst) to bridge the gap between customer-facing teams and the product management team. This role focuses on gathering, organizing, and analyzing customer feedback to inform product decisions. Your work will enable the product team to prioritize effectively, craft user-centric solutions, and drive overall business success.

You'll collaborate with teams across Customer Success, Sales, Support, and more to provide clear, actionable insights that shape our product roadmap, strategy, and content. You will report directly into the founding team and work out of our office in Bangalore.

This is an excellent entry-level opportunity for those who want to become product managers.

Responsibilities:

1. Customer Feedback Analysis:

  • Attend or review recordings of customer calls to capture detailed insights into user needs, workflows, pain points, and feature requests.
  • Document findings in a structured and actionable format for the product team.
  • Serve as the voice of the customer, ensuring customer pain points and goals are clearly understood.

2. Supporting Product Management:

  • Deliver detailed, well-organized feedback summaries to the Product Manager to support decision-making.
  • Ensure no valuable customer insights are overlooked, allowing the Product Manager to focus on strategy and prioritization.
  • Contribute to the continuous improvement of how feedback is captured and shared.

3. Collaborating Across Teams:

  • Partner with Customer Success, Sales, and Support teams to centralize and align customer feedback.
  • Standardize the format for communicating customer insights across the organization.
  • Work with cross-functional teams to ensure customer insights are integrated into broader company strategies, including sales enablement, content creation, and marketing.

4. Data Consolidation and Analysis:

  • Analyze data from various customer feedback channels to identify trends and patterns.
  • Create summaries, reports, or dashboards to inform the product roadmap and strategy.
  • Highlight key customer problems and opportunities, including features, integrations, solutions for daily challenges, actual users vs. potential buyers, and product enhancements.
Qualifications and Skills:
  • Experience: 2+ years in a similar role, such as Product Operations, Customer Insights, Customer Success, or Product Research.
  • Skills:
    • Strong ability to analyze qualitative and quantitative customer data.
    • Excellent English communication and documentation skills to translate customer insights into actionable information.
    • Proficiency with tools like CRM systems, feedback platforms, or analytics dashboards (e.g., Salesforce, Gainsight, Tableau, etc.).
  • Mindset:
    • Customer-centric with a deep understanding of user needs and behaviors.
    • Highly organized and detail-oriented with the ability to manage multiple feedback streams.
    • Collaborative, working effectively with cross-functional teams.
Why Join Us?

This role is crucial in ensuring our product evolves to meet real customer needs. As a Product Insights Strategist, you'll have the opportunity to impact product strategy and decisions while fostering collaboration between teams and improving the customer experience.

If you're passionate about transforming customer insights into tangible outcomes, we'd love to hear from you.

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