Customer Insights Strategist
2 weeks ago
We are seeking a Senior Customer Journey Insights Manager to join our global team at ASSPL - Karnataka.
About the RoleThis role is focused on improving the customer experience across all Amazon products and services. We use customer research (both qualitative and quantitative) to understand how people use online services and present business recommendations to enhance Amazon's end-to-end customer experience.
Key Responsibilities- Plan, scope and prioritize customer research studies working backwards from customer needs to identify areas that can drive impactful customer experience enhancements.
- Own and execute end-to-end customer research studies including study design, fieldwork, analysis, recommendations, reporting and presentation of results to senior management.
- Build and continuously improve processes to gather customer insights and optimize efficiencies.
- Work cross-functionally with peers and other research teams in Amazon to align on methodologies, insights, and prioritize change needed to our customer experience.
- Master's degree or equivalent.
- Advanced Degree e.g. MBA, MSc in Statistics or Maths, MS in Market Research etc.
- Fluency in English speak and write with high proficiency.
- Professional experience in areas such as internet, retail, consumer goods or research firms with minimum 6+ years' experience leading quantitative customer research projects.
The salary range is based on industry standards and the candidate's experience. This role requires strong analytical skills, excellent attention to detail, and good business judgment. The ideal candidate should have excellent communication, presentation, and interpersonal skills to effectively communicate complex concepts across different audiences and varying levels of the organization.
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