Senior Business Analyst

3 weeks ago


Bengaluru, Karnataka, India East Vantage Full time
Job Summary:
We are looking for a skilled Senior Customer Insights Analyst to join our team in Bangalore. This is an excellent opportunity to work with a talented group of professionals who are passionate about delivering exceptional results. The ideal candidate will have a strong background in customer insights, data analysis, and presentation skills.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum.

About the Job:
- The successful candidate will be responsible for collecting, analyzing, and presenting customer insights to inform business decisions.
- They will work closely with cross-functional teams to identify areas for improvement and develop strategies to address them.
- The ideal candidate will have a strong understanding of customer feedback and experience analytics and be able to communicate complex data insights effectively.

Responsibilities:
- Collect, stitch, and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn, and overall experience.
- Present findings and recommendations to stakeholders through clear and concise reports and presentations.
- Collaborate with other analysts to develop and maintain dashboards and reports that provide actionable insights.
- Stay up-to-date with industry trends and best practices in customer insights and experience management.

Requirements:
- Master's degree in a relevant field (e.g., business administration, marketing, statistics).
- 5+ years of experience in an analytical, customer insights, or related business function.
- Strong understanding of SQL, Google Big Query, and Experience Management platforms (e.g., Qualtrics, Medallia).
- Excellent communication and presentation skills.

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