Global Customer Insights Lead

2 weeks ago

Bengaluru, Karnataka, India Novo Nordisk Full time

Key Responsibilities:

As a Senior Customer Insights Manager at Novo Nordisk, you will:

  • Drive high-quality primary market research for key products, portfolios, and areas of interest on a country, regional, and global level.
  • Develop and maintain strong partnerships with key stakeholders across HQ, Regions, and Top-10 affiliates to ensure alignment and successful attainment of common targets.
  • Utilize your industry knowledge to drive best-in-class results and improve processes and systems.
  • Communicate complex scientific, medical, and commercial information to stakeholders at various levels.
  • Lead external vendors and challenge them on the rationale behind insights, approach, and overall quality of deliverables.
  • Thrive in addressing ambiguity and shifting priorities, demonstrating urgency in your approach to work.
  • Operate with a high level of independence in operational decisions.

Qualifications:

To be our Senior Customer Insights Manager, we are looking for a candidate with the following qualifications:

  • 10+ years of pertinent experience in customer insights or consulting within the healthcare or pharmaceutical sectors.
  • Education from premier (Tier 1) institutions, holding a master's degree in science or management, either from India or abroad are preferred.
  • Strong stakeholder management experience.
  • Atleast 50% of experience in front-end or client facing role involving direct interaction with global or regional brand/commercial/strategy teams or end-users of customer insights or senior leadership.
  • Strong team player, with experience of coaching or collaborating with internal or external teams like vendors.
  • Exceptional interpersonal and communication skills to effectively navigate a diverse, and international matrix environment.
  • Good presentation skills, with demonstrated ability to structure presentations and convey compelling narratives.
  • A keen eye for detail and the ability to elevate data to insights.

About the Department:

The Commercial – GBS unit is responsible for driving deliverables for multiple Corporate Vice President (CVP) areas within Commercial – GBS. This includes Insulin, GLP-1 and Obesity Marketing, Market Access, Insights, and Commercial Operations. Located in Bangalore, India, our team is dynamic and fast-paced, working together to make a difference in the lives of patients worldwide.

Working at Novo Nordisk:

Novo Nordisk is a leading global healthcare company with a legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world, and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we are working toward something bigger than ourselves, and it is a collective effort. Together, we go further. Together, we are life changing.

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