Associate Lead Global Customer Insights

1 week ago

Bengaluru, Karnataka, India Novo Nordisk Full time

About the Role

We are seeking an Associate Lead - Global Customer Insights to join our vibrant and fast-moving Commercial – GBS team in Bangalore, India. As a key member of our team, you will be responsible for driving high-quality primary market research for key products, portfolios, and areas of interest on a country, regional, and global level.

Key Responsibilities

  • Develop and maintain strong partnerships with key stakeholders across HQ, Regions, and Top-10 affiliates to ensure alignment and successful attainment of common targets.
  • Utilize your industry knowledge to drive best-in-class results and improve processes and systems. Communicate complex scientific, medical, and commercial information to stakeholders at various levels.
  • Lead external vendors and challenge them on the rationale behind insights, approach, and overall quality of deliverables. Thrive in addressing ambiguity and shifting priorities, demonstrating urgency in your approach to work.
  • Operate with a high level of independence in operational decisions.

Requirements

To be our Associate Lead – Global Customer Insights, we are looking for a candidate with the following qualifications:

  • 8+ years of pertinent experience in customer insights or consulting within the healthcare or pharmaceutical sectors
  • Education from premier (Tier 1) institutions, holding a master's degree in science or management, either from India or abroad are preferred
  • Strong stakeholder management experience. Atleast 50% of experience in front-end or client facing role involving direct interaction with global or regional brand/commercial/strategy teams or end-users of customer insights or senior leadership
  • Strong team player, with experience of coaching or collaborating with internal or external teams like vendors
  • Exceptional interpersonal and communication skills to effectively navigate a diverse, and international matrix environment
  • Good presentation skills, with demonstrated ability to structure presentations and convey compelling narratives. A keen eye for detail and the ability to elevate data to insights
  • Minimum 1.5 years of experience in the current role

About Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world, and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we are working toward something bigger than ourselves, and it is a collective effort. Join us Together, we go further. Together, we are life changing.

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