Global Customer Insights Lead

5 days ago


Bengaluru, Karnataka, India Novo Nordisk AS Full time

Job Summary

We are seeking a highly skilled Global Customer Insights Lead to join our Commercial – GBS team in Bangalore, India. As a key member of our team, you will be responsible for driving high-quality primary market research for key products, portfolios, and areas of interest on a country, regional, and global level.

Key Responsibilities

  • Develop and maintain strong partnerships with key stakeholders across HQ, Regions, and Top-10 affiliates to ensure alignment and successful attainment of common targets.
  • Utilize your industry knowledge to drive best-in-class results and improve processes and systems. Communicate complex scientific, medical, and commercial information to stakeholders at various levels.
  • Lead external vendors and challenge them on the rationale behind insights, approach, and overall quality of deliverables.
  • Operate with a high level of independence in operational decisions.

Requirements

  • 8+ years of pertinent experience in customer insights or consulting within the healthcare or pharmaceutical sectors.
  • Education from premier (Tier 1) institutions, holding a master's degree in science or management, either from India or abroad are preferred.
  • Strong stakeholder management experience. Atleast 50% of experience in front-end or client facing role involving direct interaction with global or regional brand/commercial/strategy teams or end-users of customer insights or senior leadership.
  • Strong team player, with experience of coaching or collaborating with internal or external teams like vendors.
  • Exceptional interpersonal and communication skills to effectively navigate a diverse, and international matrix environment.
  • Good presentation skills, with demonstrated ability to structure presentations and convey compelling narratives. A keen eye for detail and the ability to elevate data to insights.
  • Minimum 1.5 years of experience in the current role.

About the Department

The Commercial – GBS unit is responsible for driving deliverables for multiple Corporate Vice President (CVP) areas within Commercial – GBS. This includes Insulin, GLP-1 and Obesity Marketing, Market Access, Insights, and Commercial Operations. Located in Bangalore, India, our team is dynamic and fast-paced, working together to make a difference in the lives of patients worldwide.



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