Customer Experience Insights Strategist
3 weeks ago
About the Role
ASSPL - Karnataka is seeking a Senior Customer Experience Research Manager to join our global team focused on enhancing customer experience across all Amazon products and services. The ideal candidate will possess excellent quantitative research experience, with the ability to run qualitative research projects and manage senior stakeholders.
- Plan, scope, and prioritize customer research studies to drive impactful customer experience enhancements.
- Own and execute end-to-end customer research studies, including study design, fieldwork, analysis, recommendations, and reporting.
- Build and continuously improve processes to gather customer insights and optimize efficiencies.
- Work cross-functionally with peers and other research teams to align on methodologies and prioritize change needed to our customer experience.
BASIC QUALIFICATIONS
- Master's degree or equivalent.
- Advanced degree in a relevant field.
- Fluency in English (speak and write with high proficiency).
- Professional experience in internet, retail, consumer goods, or research firms, with a minimum of 6+ years' experience leading quantitative customer research projects.
PREFERRED QUALIFICATIONS
- Retail/e-commerce research experience in a global context.
- Quantitative research experience in study design, survey execution, and analysis.
- Strong analytical skills, excellent attention to detail, and good business judgment.
- Excellent communication, presentation, and interpersonal skills.
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