Customer Experience Strategist

1 month ago


Bengaluru, Karnataka, India Eastvantage Full time
Job Summary

We are seeking a highly skilled Customer Experience Strategist to join our team at Eastvantage. As a key member of our organization, you will be responsible for configuring and maintaining the XM Discover product from Qualtrics.

Key Responsibilities:

  • Design, implement, and fine-tune NLP models in Discover to provide actionable insights to business stakeholders.
  • Collaborate with cross-functional teams to translate business problems into requirements and build models/dashboards that solve one-off as well as ongoing business problems.
  • Develop and maintain dashboards to visualize data and provide insights to stakeholders.
  • Manage access to the platform in partnership with Data and Analytics.

Requirements:

  • 3+ years of experience in working with NLP modeling and text classification.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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