Customer Experience Strategist
1 month ago
We are seeking a highly skilled Customer Experience Strategist to join our team at Eastvantage. As a key member of our organization, you will be responsible for configuring and maintaining the XM Discover product from Qualtrics.
Key Responsibilities:
- Design, implement, and fine-tune NLP models in Discover to provide actionable insights to business stakeholders.
- Collaborate with cross-functional teams to translate business problems into requirements and build models/dashboards that solve one-off as well as ongoing business problems.
- Develop and maintain dashboards to visualize data and provide insights to stakeholders.
- Manage access to the platform in partnership with Data and Analytics.
Requirements:
- 3+ years of experience in working with NLP modeling and text classification.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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