Customer Experience Technical Strategist
4 weeks ago
Job Overview
NetApp is a leader in the data management and storage industry, and we're seeking a highly skilled Customer Experience Technical Strategist to join our team. The successful candidate will be responsible for delivering exceptional technical support to our customers, ensuring their NetApp solutions are optimized for maximum value and minimal disruption to their operations.
Job Summary
The Customer Experience Technical Strategist plays a critical role in deepening our relationships with customers, building trust in our solutions, and increasing customer loyalty. This position requires strong technical knowledge, excellent communication skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Technical Support: Provide expert technical support to customers, ensuring their NetApp solutions are running smoothly and efficiently.
- Customer Engagement: Build strong relationships with customers, understanding their technical needs and preferences.
- Technical Guidance: Offer technical guidance and support to internal teams, ensuring they have the knowledge and expertise needed to deliver exceptional customer experiences.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.
- Continuous Learning: Stay up-to-date with the latest technical trends, tools, and best practices, applying this knowledge to improve customer experiences.
Requirements
- Technical Knowledge: In-depth technical knowledge of storage and/or virtualization technology, or the ability to quickly acquire this knowledge.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
- Experience: 3-6 years of experience in a technical support or customer success role, preferably with a customer-facing background.
- Education: Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field.
Benefits
- Competitive Salary: ₹15,00,000 - ₹25,00,000 per annum, based on experience.
- Opportunities for Growth: Career advancement opportunities, professional development, and training.
- Collaborative Environment: Work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
Location
Bangalore, Karnataka, India.
-
Customer Experience Strategist
1 month ago
Bengaluru, Karnataka, India IGT Solutions Full timeJob Title: Customer Experience StrategistAt IGT Solutions, we're seeking a Customer Experience Strategist to develop and implement training programs that enhance customer service delivery. As a key member of our team, you'll design and deliver learning interventions to train customer service teams on emotional intelligence, empathy, and energy.Key...
-
Customer Experience Strategist
4 weeks ago
Bengaluru, Karnataka, India Freshworks Full timeCustomer Experience StrategistFreshworks is seeking a Customer Experience Strategist to support our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products.Responsibilities:Develop and implement a comprehensive survey strategy for collecting, analyzing and...
-
Customer Experience Strategist
3 weeks ago
Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full timeCustomer Experience Strategist - NPSWe are looking for a highly motivated and creative individual to join our Customer NPS team in Bangalore. As a Customer Experience Strategist, you will be responsible for managing end-to-end operations of the NPS program, preparing and maintaining results via advanced dashboards, and coordinating with stakeholders for...
-
Customer Experience Strategist
1 month ago
Bengaluru, Karnataka, India Eastvantage Full timeJob SummaryWe are seeking a highly skilled Customer Experience Strategist to join our team at Eastvantage. As a key member of our organization, you will be responsible for configuring and maintaining the XM Discover product from Qualtrics.Key Responsibilities:Design, implement, and fine-tune NLP models in Discover to provide actionable insights to business...
-
Customer Experience Strategist
14 hours ago
Bengaluru, Karnataka, India Pinkerton Full timeAbout the Role:">We are seeking an experienced Customer Experience Strategist to join our team at Pinkerton. In this role, you will be responsible for creating and implementing strategies to continuously improve customer and stakeholder satisfaction.">Key Responsibilities:">">Develop and implement a customer experience strategy that aligns with GCS...
-
Product Experience Strategist
4 weeks ago
Bengaluru, Karnataka, India CoRover - Human Centric Conversational AI Full timeKey Responsibilities for Product Experience Strategist At CoRover, we are seeking a Product Experience Strategist to lead our UX design team in creating exceptional user experiences. Key responsibilities include:• Conducting competitive analyses of other websites in the same space• Preparing customer analyses based on our target demographic and initial...
-
Digital Experience Strategist
4 weeks ago
Bengaluru, Karnataka, India Adobe Full timeTransform Customer Experiences with AdobeWe're seeking a skilled Digital Experience Strategist to join our team at Adobe. As a key member of our Customer Experience Management team, you'll partner with our sales teams to advise customers on the right digital marketing strategies and product implementation approaches.Key Responsibilities:Conduct business and...
-
Data Governance Strategist
1 month ago
Bengaluru, Karnataka, India SGS Technical Service Full timeData Governance StrategyAt SGS Technical Service, we are seeking a seasoned Data Governance Strategist to develop and implement robust data governance strategies in alignment with business objectives and regulatory requirements. Key responsibilities include defining, maintaining, and enforcing data governance policies, standards, and procedures, as well as...
-
Customer Success Strategist
13 hours ago
Bengaluru, Karnataka, India Hindustan Recruitment Full timeJob DescriptionHindustan Recruitment is seeking a motivated and experienced customer support professional to join our team as a Customer Success Strategist.This role is responsible for ensuring customer satisfaction by providing excellent service and support. As a key member of our customer success team, you will be part of a dedicated group that provides...
-
Senior Technical Strategist
1 month ago
Bengaluru, Karnataka, India Sun Life Full timeJob Title: Senior Technical StrategistAt Sun Life, we are seeking a Senior Technical Strategist to join our team. As a key member of our organization, you will be responsible for providing technical guidance and governance for the analysis, solution design, development, and implementation of projects.Key Responsibilities:Develop and maintain a deep...
-
Pre-Sales Technical Strategist
3 weeks ago
Bengaluru, Karnataka, India Adobe Full timeAbout This RoleWe are seeking a seasoned Pre-Sales Technical Strategist to join our team at Adobe. As a key member of our consulting organization, you will be responsible for driving multiple customer opportunities in parallel and preparing compelling proposals with technical solutions design, engagement & execution approach, timelines, and estimates.Key...
-
Digital Experience Strategist
1 month ago
Bengaluru, Karnataka, India Adobe Full timeAbout the RoleWe are seeking a highly skilled Digital Experience Strategist to join our team at Adobe. As a key member of our Customer Experience Management team, you will play a critical role in helping our customers succeed by advising them on the right digital marketing strategies, product implementation approaches, and consulting services needed to meet...
-
Digital Experience Strategist
3 weeks ago
Bengaluru, Karnataka, India Adobe Full timeAbout AdobeWe're Adobe, a company passionate about empowering people to create and deliver exceptional digital experiences. Our mission is to provide everyone with the tools they need to design and deliver innovative digital experiences.The RoleWe're seeking a Senior Digital Strategist to join our team. As a Digital Strategist, you'll work closely with our...
-
Technical Leadership Strategist
13 hours ago
Bengaluru, Karnataka, India Teamware Solutions ( A division of Quantum Leap Co Full timeWe are looking for a skilled Technical Leadership Strategist to join our team at Teamware Solutions (A division of Quantum Leap Co.).The estimated salary range for this position is ₹20,00,000 - ₹35,00,000 per annum.**Job Overview:**As a Technical Leadership Strategist, you will be responsible for managing and executing technical programs from initiation...
-
Customer Success Strategist
2 days ago
Bengaluru, Karnataka, India Unacademy Full timeAbout the RoleUnacademy is seeking an experienced Customer Success Strategist to join our team. As a key member of our Customer Success department, you will play a vital role in ensuring that customers achieve their goals and maximize revenue potential through our platform.
-
Technical Strategist
3 weeks ago
Bengaluru, Karnataka, India Flipkart Full timeTechnical Expertise: We are seeking a highly skilled and experienced Technical Strategist to lead our technology teams. The ideal candidate will have a deep understanding of multiple programming languages and strong system design skills.Leadership and Mentorship: The successful candidate will have proven leadership abilities, with experience in managing...
-
Customer Relationship Strategist
13 hours ago
Bengaluru, Karnataka, India NuMode Full timeNuMode is seeking an experienced Customer Relationship Strategist to lead our sales efforts.OverviewWe're a dynamic company that values innovative thinking and strong relationships. As a key member of our team, you'll be responsible for driving growth through effective customer engagement.
-
Senior Technical Solution Strategist
3 weeks ago
Bengaluru, Karnataka, India Ericsson Full timeAbout this role: As a Technical Solution Strategist at Ericsson, you will be responsible for developing commercially viable technical solutions in your respective technical domain. You will work closely with the Core 3 team to analyze customer needs and technology opportunities, and translate them into detailed technical offerings, solutions, and...
-
Technical Product Strategist
1 month ago
Bengaluru, Karnataka, India The Nielsen Company Full timeJob SummaryWe are seeking a skilled Technical Product Strategist to join our Agile engineering team at The Nielsen Company. As a key member of our team, you will be responsible for designing and implementing software architecture and features that meet the highest quality standards. Your expertise in business analysis, technical requirements, and Agile...
-
Digital Marketing Strategist
13 hours ago
Bengaluru, Karnataka, India Subha Technical Services Pvt Ltd Full timeAbout Subha Technical Services Pvt Ltd">We are a leading Technology and IT enterprise in India with annual revenues of INR 350 million. Our team of over 200 professionals operates across India, offering a wide range of IT products and services.Job Overview">We seek an experienced Digital Marketing Strategist to support our marketing initiatives and drive...