Operations Supervisor

5 days ago


Delhi, Delhi, India myGwork Full time

This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

About the Role

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

We're seeking experienced professionals to join our team as Area Managers for our Fulfillment Centers (FCs). As an Area Manager, you'll be responsible for all budgetary, people development, and operations objectives for one functional area of our FC.

You'll manage and lead a team of Process Assistants, coaching and mentoring them to ensure performance objectives are met. You'll build positive employee relations and develop leadership bench strength within the Fulfillment Center.

You'll drive creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable your Functional Area and ultimately the FC to meet and exceed Business Plan.

You'll set and clarify requirements and expectations for Process Assistants. You'll measure performance, provide feedback, and hold Process Assistants accountable for their performance and the performance of their functions.

Key Responsibilities
  • Manage and lead a team of Process Assistants
  • Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives
  • Set and clarify requirements and expectations for Process Assistants
  • Measure performance, provide feedback, and hold Process Assistants accountable for their performance and the performance of their functions

You'll work closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in your area.

Able to address operational and personnel issues affecting functional area.

Requirements
  • 2+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS:

  • 1+ years of performance metrics, process improvement or lean techniques experience

We estimate this role has a salary range of $100,000 - $150,000 per year, depending on location and experience.



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