Business Operations Director
7 days ago
**Job Summary:** We are seeking a highly motivated and experienced Café Manager to lead our team in delivering exceptional customer experiences and achieving business success.
**About The Second Cup Coffee Company Inc.:** As a leading coffee company, we value innovation, quality, and customer satisfaction. Our Café Manager will play a critical role in upholding these values and driving business growth.
**Key Responsibilities:
- Develop and implement effective café operations strategies to drive sales growth and customer satisfaction.
- Lead and motivate a high-performing team of shift supervisors and baristas to deliver exceptional customer service and products.
- Manage cash handling procedures, ensure accuracy, and resolve discrepancies promptly.
- Maintain a clean and welcoming store environment, adhering to health and safety standards.
- Collaborate with the Operations Manager to plan and execute marketing initiatives and promotions.
- Conduct performance reviews, provide coaching, and develop training programs to enhance team skills and knowledge.
**Required Skills and Qualifications:
- Proven experience in café management or a related field, with a strong track record of success.
- Excellent leadership and communication skills, with the ability to motivate and inspire teams.
- Detailed-oriented, with strong time management, prioritization, and organizational skills.
- Ability to work effectively in a fast-paced environment, adapting to changing circumstances.
- Strong analytical and problem-solving skills, with the ability to make informed decisions.
**Benefits:
- A competitive salary range of $60,000 - $80,000 per year, depending on experience.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
**What We Offer:
We offer a comprehensive compensation package, including a base salary, bonuses, and benefits. Our goal is to attract and retain top talent, while fostering a culture of excellence and innovation.
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