Senior Business Operations Director

2 days ago


Delhi, Delhi, India The Hird Full time

We are hiring for The Hird, a leading MNC based in Hyderabad, India. As an Operations Manager, you will play a key role in driving our business forward.

Job Overview:

As an Operations Manager at The Hird, you will be responsible for managing daily performance metrics, collaborating with team leads to implement client and company policies, and attending client meetings to discuss performance. You will also present program performance to clients and escalate issues when needed.

Key Responsibilities:

  • Operations Management: Monitor daily performance metrics, collaborate with team leads to implement client and company policies, manage day-to-day operations, and attend client meetings to discuss performance.
  • Process Improvement: Manage and minimize customer complaints, develop and implement program policies with account managers and directors, create programs for associate development, and recommend improvements for continuous process improvement.
  • Staff Management: Ensure productivity standards are met daily, lead and motivate up to 10 team leads, provide coaching and feedback, conduct weekly meetings with team leads to discuss performance and share best practices, design team lead development plans and succession planning, and support employee satisfaction and workplace programs.

Required Skills and Qualifications:

  • Communication skills
  • Customer service orientation
  • Thriving in change
  • Expertise/analytical skills
  • Problem-solving skills
  • Presentation skills
  • Training needs analysis
  • Performance management
  • Conflict management
  • Planning, organizing, controlling

Benefits:

As an Operations Manager at The Hird, you can expect a competitive salary of up to ₹15,00,000 per annum, along with benefits such as health insurance, retirement plans, and opportunities for growth and professional development.

About The Hird:

The Hird is a leading MNC based in Hyderabad, India. We are committed to providing our customers with exceptional service and support. Our company culture values teamwork, innovation, and customer satisfaction.



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