Senior Business Operations Director
9 hours ago
We are looking for an experienced professional with a minimum of 10 years of experience in operations management, customer service, and staff management. The ideal candidate should have excellent communication and analytical skills, problem-solving abilities, and strong leadership qualities.
Job Description:
• Monitor daily performance metrics and collaborate with team leaders to implement client and in-house policies.
• Manage day-to-day operations, attend client meetings, and present program performance to clients.
• Develop and implement program policies, manage customer complaints, and recommend improvements for continuous process improvement.
• Lead and motivate team leaders, conduct weekly meetings, and design development plans.
Key Responsibilities:
• Ensure productivity standards are met daily.
• Collaborate with account managers to create programs for associate development.
• Design TL development plans and succession planning.
• Support employee satisfaction and workplace programs.
Requirements:
• Moderate competency level in communication skills, customer service orientation, and thriving in change.
• Expertise in analytical skills, problem-solving, presentation skills, training needs analysis, performance management, conflict management, and planning, organizing, and controlling.
• Experience in international chats and email process.
• Any graduate degree with a minimum of 10 years of experience.
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