Regional Service Operations Director

5 hours ago

Delhi, Delhi, India Quick Clean Laundry Systems Full time

**Job Title:** Regional Service Operations Director

 

**Location:** India, with frequent on-site visits to client locations

 

**Job Type:** Full-time

 

**Estimated Salary:** ₹ 6-10 LPA

 

At Quick Clean Laundry Systems, we are committed to delivering comprehensive laundry solutions that drive sustainability and customer satisfaction. As a Regional Service Operations Director, you will play a key role in overseeing the operations of our linen management services across a designated geographic area.

 

**Key Responsibilities:

 

Operational Management

 

- Oversee the day-to-day activities of our linens services, including housekeeping, maintenance, security, and other facilities management tasks.

- Ensure compliance with service level agreements (SLAs), quality standards, and company policies.

 

Team Leadership

 

- Lead and manage a team of on-site staff and supervisors to ensure efficient service delivery and high client satisfaction.

- Conduct performance evaluations, provide coaching, and motivate team members to achieve operational excellence.

 

Client Relationship Management

 

- Serve as the primary point of contact for clients within your designated territory.

- Address client concerns, resolve issues promptly, and maintain high satisfaction levels through proactive communication and issue resolution.

 

Budgeting and Financial Management

 

- Prepare and manage budgets for our linens operations to ensure cost-effectiveness and profitability.

- Monitor expenses and generate periodic reports on financial and operational performance.

 

Business Development

 

- Identify opportunities to expand our services within your territory and collaborate with the sales team to secure new contracts.

- Build and maintain relationships with key stakeholders and industry contacts to drive business growth.

 

Compliance and Risk Management

 

- Ensure adherence to health, safety, and environmental regulations.

- Conduct regular audits and inspections to minimize risks and implement corrective actions for identified gaps.

 

Reporting and Analytics

 

- Generate regular operational reports for senior management and clients.

- Track Key Performance Indicators (KPIs) to evaluate the efficiency and quality of our services and utilize data to forecast operational requirements and improve processes.

 

**Qualifications:**

 

- Bachelor's degree in Business Administration, Facilities Management, or a related field.

- 5+ years of experience in Housekeeping, Linen management, operations, or a related domain.

- Strong leadership, organizational, and problem-solving skills.

- Excellent communication and interpersonal abilities.

- Proficiency in MS Office and familiarity with FM software/tools.

 

**Key Competencies:**

 

- Customer-focused approach to service delivery.

- Ability to manage multiple projects and meet deadlines.

- Strategic thinking with attention to detail.

- Financial acumen for budget and cost management.

- Knowledge of industry best practices and regulatory requirements.

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