Airport Operations Supervisor

1 week ago


Delhi, Delhi, India Emirates Full time
Job Summary

We are seeking a highly experienced Airport Operations Supervisor to join our team at Emirates. The successful candidate will be responsible for ensuring the smooth and efficient operation of ground handling services, supervising internal and external agencies, and coordinating with various authorities.

About the Role

This is an exciting opportunity to work in a fast-paced environment, managing airport operations, passenger handling, and customer service delivery. As an Airport Operations Supervisor, you will analyze operational problems, undertake remedial action, and ensure that all post-flight activities are completed correctly.

Responsibilities
  • Analyze anticipated operational problems, such as overbookings, adverse weather, delays, cancellations, and crew flight time limitations
  • Undertake remedial and proactive action in line with relevant procedures to minimize disruption to customers
  • Ensure that Handling Agent, Caterer, and other service providers are fully briefed on Emirates requirements for the day's operation
  • Process baggage claims and control expenditure on damaged baggage replacements and lost baggage claims
  • Support and cover the Emirates Ticket Desk, undertaking ticketing/reservation duties to ensure seamless service to customers
  • Carry out credit card verification and travel document checks diligently
Requirements

To be successful in this role, you will need:

  • A minimum of 4 years' experience in the airline industry, preferably in airport operations or passenger handling
  • Graduate-level qualifications in a related field
  • Relevant professional training courses in Customer Services and Ground Operations
  • Advanced skills in Customer Service Delivery
  • Fluent spoken and written English and local language skills
  • Right to live and work in India
Benefits

As an employee of Emirates, you will enjoy a range of benefits, including:

  • A competitive salary, estimated to be around ₹1,200,000 per annum, based on the location and industry standards
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a global airline leader


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