Senior Sales Operations Lead
21 hours ago
Role Overview
We are looking for a seasoned and dynamic leader to head our inside sales team and manage a high-performing call centre. This role is critical to driving revenue growth, improving operational efficiency, and creating sales-focused processes.
Key Responsibilities:
- Sales Leadership:
- Drive and achieve revenue targets for core offerings through upselling and cross-selling strategies.
- Build, lead, and inspire a team of 50+ agents and supervisors to exceed sales goals.
- Team Management:
- Develop and execute performance-focused coaching, incentives, and development programs.
- Foster a culture of accountability, engagement, and productivity.
- Sales Strategy & CRM:
- Leverage CRM tools to manage customer cohorts, tailor scripts, and optimize outreach via WhatsApp, SMS, and app notifications.
- Create data-driven campaigns that maximize customer engagement and sales.
- Operational Efficiency:
- Design and implement processes and QC protocols to enhance productivity and quality.
- Identify and execute automation and tech-driven improvements.
- Customer Experience:
- Ensure a seamless customer journey by addressing feedback and driving satisfaction.
- Reporting & Planning:
- Prepare actionable sales reports and align strategies with organizational goals.
- Manage budgets and ensure financial efficiency.
Qualifications
- Education: Bachelor's degree in Business, Sales, or related fields.
- Experience: 8–10 years in call centre/inside sales, with at least 5 years in a leadership role.
- Background in insurance or hardcore sales is highly preferred.
- Proven P&L management experience and a track record of driving sales growth.
- Skills:
- Expertise in CRM systems, analytics tools, and sales pipeline management.
- Strong leadership, analytical, and communication skills.
Why Work With Us?
- Lead a sales function in India's fastest-growing healthcare platform.
- Shape the future of healthcare accessibility and affordability.
- Enjoy a collaborative and high-energy work environment.
- Competitive compensation package with ESOP eligibility and growth opportunities.
Salary Range: ₹25,00,000 - ₹35,00,000 per annum
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