Senior Ecommerce Operations Manager

1 month ago


Delhi, Delhi, India Vouchagram India Pvt Ltd Full time
Vouchagram India Pvt Ltd is seeking a highly skilled Senior Ecommerce Operations Manager to lead our ecommerce operations team. This is a challenging role that requires strong leadership skills, inventory management expertise, and process excellence.

About the Role:
The Senior Ecommerce Operations Manager will be responsible for managing large-size inventory of Gift cards, ensuring adequate stock levels to support sales volumes, tracking sales data and taking corrective actions, analyzing reports to identify slow-moving stocks and discussing liquidation strategies with higher management. The ideal candidate should have prior experience in digital solutions, e-commerce marketplaces, order management, and back-office operations, as well as team management experience and proficiency in advanced Excel.

Key Responsibilities:
* Manage inventory levels and ensure timely procurement planning for weekdays and special planning for weekends and festivals
* Continuously track sales data and take corrective actions to prevent stock-out events
* Analyze reports to identify slow-moving and non-moving stocks and discuss liquidation strategies with higher management
* Manage bulk sales orders and process orders efficiently
* Handle customer complaints and escalate cases to internal teams for resolution
* Create and update SOPs for various processes in operations
* Train and motivate team members to complete tasks within TAT
* Conduct internal and external audits related to operations and inventory management

Requirements:
* Bachelor's degree in a relevant field
* 5+ years of experience in ecommerce operations or a related field
* Strong leadership and team management skills
* Excellent inventory management and forecasting skills
* Proficiency in advanced Excel and analytical tools
* Experience in digital solutions, e-commerce marketplaces, order management, and back-office operations

What We Offer:
* Competitive salary range: ₹25-30 lakhs per annum
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

Note:
* We are an equal opportunities employer and welcome applications from diverse candidates.
* Only shortlisted candidates will be contacted for further rounds.

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