Ecommerce Operations Manager

1 month ago


Delhi, Delhi, India GigaBrain Full time

We are seeking a highly skilled Ecommerce Operations Manager to join our team at GigaBrain. The successful candidate will be responsible for overseeing client satisfaction and retention, while driving business growth through strategic operations management.

Key Responsibilities:

  • Bulk up relationships with clients to foster long-term partnerships
  • Monitor progress and resolve pain points across multiple clients
  • Lead retention efforts by providing tailored proposals and negotiations
  • Drive customer satisfaction through regular surveys and feedback
  • Maintain an in-depth understanding of clients' businesses and market trends

Requirements:

  • 3+ years of experience in Amazon Seller Central or equivalent knowledge
  • Prior experience as a manager with direct reports is preferred
  • Agency background or comparable experience is highly valued
  • Excellent project management skills and ability to multitask

Gigabrain Benefits:

  • Competitive salary: $120,000 per annum
  • 401(k) with 4% employer match after 12 months of employment
  • Health benefits (Medical, Dental, Vision Insurance) provided after 90 days
  • Unlimited paid time off
  • 7 paid company holidays

What We Offer:

  • A dynamic work environment with considerable autonomy and ownership over projects
  • Ongoing professional development and career growth opportunities


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