Ecommerce Operations Manager

2 weeks ago

Delhi, Delhi, India ConnectedStars Full time
About ConnectedStars

We are a dynamic e-commerce company seeking an experienced Ecommerce Operations Manager to join our team.

The successful candidate will possess strong leadership skills and a solid understanding of dropshipping operations, ensuring seamless product availability, order fulfillment, and customer satisfaction.

Job Overview

We are looking for a highly organized and self-motivated professional to oversee the day-to-day dropshipping process, including order processing, supplier management, and inventory control. The ideal candidate will be able to manage multiple priorities, solve problems creatively, and work effectively in a fast-paced environment.

Main Responsibilities
  • Dropshipping Operations:
    • Manage the end-to-end dropshipping process, including order processing, supplier management, and inventory control.
    • Coordinate with suppliers to ensure timely product delivery and optimal stock levels.
    • Fulfill orders correctly and promptly, providing a seamless experience for customers.
  • Inventory Management:
    • Monitor inventory levels and maintain optimal stock levels with suppliers.
    • Work with suppliers to update product listings, including pricing, availability, and product descriptions.
    • Identify new suppliers to expand product offerings and optimize profit margins.
  • Customer Service & Order Management:
    • Serve as the primary point of contact for customer inquiries related to dropshipped products.
    • Resolve any product, shipping, or fulfillment issues, ensuring a positive customer experience.
    • Track and monitor orders to ensure delivery timelines are met.
  • Market Research & Supplier Relations:
    • Stay up-to-date on the latest e-commerce trends and best practices in dropshipping.
    • Maintain relationships with key suppliers to ensure smooth operations and favorable terms.
    • Analyze sales data and market trends to identify opportunities for growth and efficiency improvements.
  • Strategy & Growth:
    • Collaborate with the marketing team to ensure product offerings align with campaigns and customer needs.
    • Help develop and implement strategies to scale the dropshipping business effectively.
    • Monitor performance metrics and suggest improvements in the process to optimize sales and customer satisfaction.
    Requirements
    • Experience:
      • Proven experience in managing dropshipping operations, e-commerce platforms, or supply chain management.
      • Experience with dropshipping tools and platforms such as Shopify, Oberlo, AliExpress, or similar is required.
    • Skills & Competencies:
      • Exceptional communication skills (both verbal and written) to manage relationships with suppliers and customers effectively.
      • Entrepreneurial mindset with the ability to manage multiple priorities and solve problems creatively.
      • Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
      • Proficiency in working with e-commerce platforms and related software tools.
      • Able to adapt quickly in a fast-paced environment and handle multiple tasks simultaneously.
      What We Offer
      • $60,000 - $80,000 per year, depending on experience.
      • A chance to drive significant growth in a dynamic and rapidly expanding e-commerce business.
      • Opportunities for professional development and career growth within the organization.

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