Ecommerce Operations Manager for Amazon Seller Central

1 week ago


Delhi, Delhi, India EarthChimp Full time
About the Role:
We're seeking a highly skilled Ecommerce Operations Manager to oversee our Amazon Seller Central activities. This role involves monitoring daily Amazon activities, including inventory, sales, and feedback, while addressing any issues that arise.

Key Responsibilities:
- Ensure product listings are active
- Take charge of solving Amazon cases with Seller Support and maintain account health
- Stay updated on Amazon policies to ensure compliance and avoid penalties
- Communicate effectively with the marketing team to align on goals and strategies
- Provide top-notch customer service by promptly responding to messages and prioritizing quality over quantity
- Identify areas for process improvement and implement effective solutions
- Handle other administrative and reporting duties as needed

Must-Haves:
- Expertise in Amazon Seller Central
- High-level experience in dealing with Amazon Seller Support
- Proficiency in Flat files
- Exceptional customer service skills
- Full-time availability and commitment to ongoing monitoring of customer inquiries

Traits We Need:
- Proactive problem-solving skills
- Attention to detail
- Agility in learning new concepts and adapting to change
- Comfortable working remotely and following guidance from a remote supervisor
- Ability to work autonomously and take initiative in process enhancement
- Positive attitude, self-motivation, and strategic thinking skills

What We Offer:
- Opportunities for skill development and growth within a supportive team environment
- Remote work flexibility
- Estimated annual salary: $60,000-$80,000 based on location and experience

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