Senior Ecommerce Operations Specialist

2 days ago


Delhi, Delhi, India Aditya Birla Fashion and Retail Ltd. Full time
Key Responsibilities:

As an integral member of the Aditya Birla Fashion and Retail Ltd. team, the Senior Ecommerce Operations Specialist will develop and implement ecommerce strategies to drive sales growth and improve customer satisfaction. The role involves overseeing day-to-day ecommerce operations, including inventory management, order fulfillment, and shipping logistics.

Main Responsibilities:

• Develop and implement ecommerce strategies to drive sales growth and improve customer satisfaction.
• Oversee day-to-day ecommerce operations, including inventory management, order fulfillment, and shipping logistics.
• Analyze sales data and customer feedback to identify trends and areas for improvement, making data-driven decisions to optimize operations.
• Collaborate with marketing, IT, customer service, and product teams to ensure cohesive execution of ecommerce initiatives.
• Identify inefficiencies in operations and implement best practices to streamline processes and reduce costs.
• Establish and maintain relationships with suppliers, logistics providers, and other partners to ensure smooth operations.
• Monitor and manage the ecommerce budget, ensuring cost-effectiveness and resource optimization.
• Lead and mentor the ecommerce operations team, fostering a collaborative and high-performance culture.

Requirements:

• Proven track record of improving operational efficiency and driving sales growth.
• Excellent analytical skills with the ability to interpret data and generate actionable insights.

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