Technical Support Engineer

4 weeks ago


Mumbai, Maharashtra, India Cisco Full time

Job Title: Technical Support Engineer

Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our team at Cisco. As a Technical Support Engineer, you will be responsible for providing expert support to our customers, focusing on Cisco's Security Technology Portfolio. This role encompasses Cisco's products across Firewall Solutions, Cisco's NAC ISE, and Cisco Stealthwatch.

Key Responsibilities:

  • Respond promptly to customer inquiries, troubleshoot, and resolve issues related to target technologies.
  • Provide remote support and on-site assistance as required, ensuring timely issue resolution.
  • Work in coordination with customer and customer NI team to ensure a deep understanding of customer network and traffic flows.

Requirements:

  • Bachelor's degree in Electronics and Communication, Computer Science, Information Technology, or related field.
  • Cisco Certifications: CCNP or CCIE preferred.

What We Offer:

  • Opportunity to work with a dynamic team at Cisco.
  • Chance to develop expertise in Cisco's Security Technology Portfolio.
  • Competitive salary and benefits package.


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