Technical Support Specialist
4 weeks ago
At Recruiter Wings Consultancy, we are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients. Your primary goal will be to ensure that our clients receive the highest level of technical support, and you will be expected to work independently with minimal supervision.
- Strong analytical and problem-solving skills are essential for this role, as you will be responsible for researching, diagnosing, and troubleshooting technical issues.
- Excellent verbal and written communication skills are also required, as you will need to collaborate with cross-functional teams and communicate effectively with clients.
- Experience working with enterprise customers and complex technical environments is preferred, but not required.
Key responsibilities include:
- Resolving customer issues through effective troubleshooting and problem-solving skills.
- Collaborating with cross-functional teams to ensure seamless resolution of technical issues.
- Documenting technical knowledge in the form of notes and manuals.
Required skills and qualifications include:
- Strong knowledge of databases, including MySQL, MongoDB, and NoSQL.
- Experience with creating and consuming REST APIs, as well as knowledge of API Automation.
- Experience with development tools, such as GIT, Bit Bucket, and JIRA.
Preferred qualifications include:
- Experience with AWS services.
- Familiarity with bug tracking systems, customer support platforms, and remote support tools.
- Understanding of networking concepts, security protocols, and system administration.
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