Technical Support Engineer

5 days ago

Mumbai, Maharashtra, India CometChat Full time
CometChat Overview

At CometChat, we're on a mission to fuel customer growth through meaningful user-to-user engagement. Our all-in-one communication platform enables businesses to integrate customized in-app messaging functionalities across text, voice, and video, eliminating the need for building a messaging module from scratch.

With CometChat's ready-to-use UI kits and powerful SDKs, product teams can easily roll out a feature-rich, scalable, and secure user-to-user communication module. Our company has seen rapid growth, thanks to market validations and investments from experienced investors.

We're a global business with 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We're proud of our team and are always looking to expand our tribe.

CometChat's Mission

Fuel customer growth through meaningful user-to-user engagement.

CometChat's Products

CometChat offers a robust suite of cloud-hosted text, voice, and video options that meet businesses where they are. Our solutions are perfect for every kind of user-to-user chat, including social communities, marketplaces, events, telemedicine, and dating.

We're committed to fostering a culture of innovation and collaboration. Our people are our strength, and we respect and nurture their individual talent and potential.

Position Overview & Priorities

We're looking for an enthusiastic software engineer to join our team. As a Technical Support Engineer, you'll work collaboratively with experienced engineers on the best and latest technologies and frameworks.

Your primary responsibility will be to answer and solve customer queries via live chat, email, and calls. You'll develop a deep understanding of our product and technology, learn our codebase, and help customers implement a chat solution by walking them through any aspect of the integration process that's giving them trouble.

You'll also troubleshoot customer codebase errors, identify product bugs, and reply to support requests via chat and email. Additionally, you'll join and lead customer calls where customers explain and show code-based errors and issues.

As a Technical Support Engineer, you'll have the opportunity to improve your coding skills to a point where you can work on our codebase and work on minor bug fixes.

We operate on a hybrid model, with in-office work three days a week. We prioritize experiences and capabilities, including understanding of OOP concepts, good analytical skills, and problem-solving skills.

We're looking for someone who can learn new software and technologies quickly, follow instructions, and work in a team environment. You'll also need excellent written and verbal communication skills to communicate with customers clearly via any support offered.

Here are the values that act as a guardrail of our execution culture:

  • Go above and beyond for the customer: We're obsessed with ensuring every customer is taken care of, no matter how big or small they are.
  • Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product.
  • Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there.
  • Have fun: Laugh. Be positive and kind. Make people feel good.

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