Technical Support Specialist
1 month ago
At TSS Consultancy Pvt. Ltd., we are seeking a highly skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our customers, ensuring that their IT systems are fully functional and resolving any technical issues that may arise.
Key Responsibilities:
- Providing technical support to customers via phone, email, or chat
- Resolving technical issues and troubleshooting system problems
- Installing and configuring software applications and database systems
- Researching and identifying solutions to resolve system issues
- Escalating unresolved issues to internal teams and following standard procedures
- Tracking issues through to resolution and providing prompt and accurate feedback to customers
- Preparing accurate and timely reports
Requirements:
- Strong technical skills and knowledge of IT systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Experience with IT support software and tools
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
If you are a motivated and skilled Technical Support Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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