Technical Support Engineer

1 month ago


Mumbai, Maharashtra, India Cisco Full time

Job Overview:

We are seeking a highly skilled and motivated Technical Engineer to join our dynamic team at Cisco. The successful candidate will be responsible for providing expert support and troubleshooting services to our customers, focusing on Cisco's Security Technology Portfolio.

Key Responsibilities:

  • Respond promptly to customer inquiries, troubleshoot, and resolve issues related to target technologies.
  • Provide remote support and on-site assistance as required, ensuring timely issue resolution.
  • Collaborate with internal teams, including Engineering, Sales, and Product Management, to communicate customer needs and contribute to product improvement.

Requirements:

  • Bachelor's degree in Electronics and Communication, Computer Science, Information Technology, or related field.
  • Cisco Certifications: CCNP (Cisco Certified Network Professional) or CCIE (Cisco Certified Internetwork Expert) preferred.

Additional Information:

This is a full-time position based on-site in Navi Mumbai, India, with approximately 10% domestic travel per annum. The successful candidate will have the opportunity to work closely with key stakeholders in a dynamic and critical business environment.



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