IT Technical Support Specialist

1 month ago


Mumbai, Maharashtra, India NTT DATA Full time

Job Title: IT Technical Support Engineer

About the Role

NTT DATA is seeking a highly skilled IT Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our internal clients, ensuring the smooth operation of our IT infrastructure and systems.

Key Responsibilities

  • Provide technical support to internal clients, resolving complex technical incidents and problems.
  • Proactively identify and resolve technical issues, ensuring minimal downtime and maximum uptime.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
  • Develop and maintain technical documentation, ensuring accurate and up-to-date information.
  • Stay up-to-date with the latest technologies and trends, applying this knowledge to improve technical support services.

Requirements

  • Seasoned experience in IT technical support, with a strong background in diagnosis and troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Relevant certifications, such as ITIL or Microsoft 365, are highly desirable.

What We Offer

NTT DATA offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and we welcome applications from candidates from diverse backgrounds.

How to Apply

Apply today to join our team of talented IT professionals and take the first step in your career journey with NTT DATA.



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