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Technical Support Professional
1 month ago
We are seeking a highly skilled Senior Technical Support Engineer to join our team at ConnectWise.
Job Summary:
The Technical Support Engineer will be responsible for providing technical support to users, evaluating user needs, identifying problems, and finding solutions.
Key Responsibilities:
• Analyze and resolve technical issues reported by customers
• Collaborate with cross-functional teams to troubleshoot and document issues
• Provide technical support via email, phone, cases, and remote sessions
• Develop and maintain technical documentation and knowledge base articles
• Stay up-to-date with the latest technical advancements and industry trends
Requirements:
• 3-6 years of experience in technical support or a related field
• Proficiency in SQL, ASP.net, .NET core, C#, JavaScript, MVC, and Web API
• Experience with Visual Studio and Git Source Control
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
What You'll Learn:
• Advanced technical skills and knowledge
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a team environment
About Us:
ConnectWise is a leading provider of software and services for the technology industry. We are committed to delivering innovative solutions that help our customers succeed.
