Technical Support Engineer
3 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Engineer to join our team at Interactive Brokers. The ideal candidate will have a strong background in IT and a proven track record of providing exceptional technical support to internal users.
Responsibilities
- Own and resolve internal user issues from start to finish.
- Research, diagnose, and troubleshoot system issues, including account setup and network configuration.
- Escalate unresolved issues to internal teams in a timely and professional manner.
- Provide technical support to internal clients via phone, email, or chat.
- Document technical knowledge and prepare accurate reports.
- Prioritize and manage multiple open issues simultaneously.
Requirements
- BS degree in Information Technology, Computer Science, or a related field.
- 3+ years of experience in a Technical Support Engineer or similar role.
- Proven experience with Linux, Mac OS, and VMware environments, as well as basic networking skills.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical support.
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