Technical Support Engineer
4 weeks ago
Job Overview:
We are seeking a highly skilled and motivated Technical Support Engineer to join our dynamic team at Cisco. The successful candidate will be responsible for providing expert support and troubleshooting services to our customers, focusing on Cisco's Security Technology Portfolio.
Key Responsibilities:
- Respond promptly to customer inquiries, troubleshoot, and resolve issues related to target technologies.
- Provide remote support and on-site assistance as required, ensuring timely issue resolution.
- Collaborate with customers and internal teams to implement enhancements, updates, and optimizations based on identified improvement opportunities.
- Perform regular audits of network configurations against Cisco's Design and Configuration recommendations.
- Undertake bug scrubs against target software releases as suggested by Cisco TAC, Cisco Engineering, or other Cisco reference documents.
Requirements:
- Bachelor's degree in Electronics and Communication, Computer Science, Information Technology, or related field.
- Cisco Certifications: CCNP (Cisco Certified Network Professional) or CCIE (Cisco Certified Internetwork Expert) preferred.
- ITIL Foundation Certification and Automation and Programming Certifications (e.g., Python Certification) desirable.
What We Offer:
- Opportunity to work with a dynamic team at Cisco.
- Chance to develop and maintain technical expertise in Cisco's Security Technology Portfolio.
- Collaborative and supportive work environment.
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