Technical Support Engineering Sr. Technical Analyst
3 weeks ago
At Ribbon Communications Operating Company, we are seeking a skilled Technical Support Engineering Sr. Technical Analyst to provide engineering support to our customers and internal teams. This role involves working with customers to define technical problems, determine solutions, and assist in implementing fixes. The ideal candidate will have a university education in an engineering specialty and experience with tools, systems, and procedures required for the job.
KEY RESPONSIBILITIES:
- Provides engineering support to customers and internal teams
- Works with customers to define technical problems and determine solutions
- Assists in implementing fixes and provides technical feedback
- May be called on-site to assist in complex technical solutions
- Creates tests, tools, and diagnostic procedures for product support personnel
- May quality check technical product documentation
REQUIREMENTS:
- University education in an engineering specialty
- General proficiency with tools, systems, and procedures required for the job
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