Loyalty Program Strategist

2 weeks ago


Bengaluru, Karnataka, India Sumadhura Infracon Pvt Ltd Full time

**Job Title:** AGM - Loyalty Program/Loyalty Head

**Estimated Salary:** ₹1,200,000 per annum (based on industry standards and location)

**About the Job:

- As a key member of our team at Sumadhura Infracon Pvt Ltd, you will lead the design and execution of customer loyalty strategies to enhance customer experience, foster long-term relationships, and drive brand loyalty.

- This role requires the ability to analyze customer data, develop impactful loyalty initiatives, and collaborate across teams to ensure seamless program implementation.

**Roles and Responsibilities:**

  • Oversee the development, execution, and management of loyalty programs.
  • Design strategies to improve customer retention and enhance brand loyalty.
  • Analyze customer behavior and program data to drive impactful loyalty initiatives.
  • Collaborate with cross-functional teams to align loyalty strategies with business objectives.
  • Monitor program performance and recommend improvements to maximize customer satisfaction and ROI.
  • Stay updated on real estate trends and customer behavior to refine loyalty initiatives.
  • Evaluate the effectiveness of loyalty programs and identify areas for improvement.
  • Maintain compliance with company policies and industry standards in program execution.

**Skills and Qualifications Required:**

  • Proven experience in loyalty program management and customer retention strategies.
  • Strong analytical and data interpretation skills to drive informed decision-making.
  • Excellent communication and interpersonal skills for effective stakeholder collaboration.
  • Knowledge of real estate industry trends and customer behavior.
  • Bachelor's/Master's degree in Business Administration, Marketing, or a related field.
  • Relevant certifications in Loyalty Management or Customer Relationship Management are a plus.


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