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Inside Sales Account Associate/Telly Sales Professional
2 months ago
Job Summary
:The Enterprise Account Inside Sales Representative is responsible for retaining and growing customer business. He/She uses available resources to learn customers' businesses, identify business needs, and proactively contact customers to position UPS's products and services to meet their needs. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance, and answering customer questions. The Enterprise Account Inside Sales Representative works with sales managers, account executives (AEs), and sales support representatives (SSRs) to coordinate account strategies and contract agreements, as well as provide appropriate account alignment. This position has an indirect reporting relationship with the Enterprise Account Sales Manager.
Job Duties
:- Performs Pre-Call Customer Research and Sales Strategy Development: Uses the company systems and tools to research account managers' current strategies and account information on the contract to select selling strategies for accounts. Contacts account managers, AEs, SSRs and uses automated systems to learn about their current selling strategies and customer contracts. Uses sales tools to research customer businesses and prioritize new and lost business opportunities and identify opportunities for retaining existing customers.
- Maintains Industry Knowledge and Addresses Customer Business Needs: Calls customers to identify their business needs, sell additional products and services, and retain current business. Questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and shipping needs. Maintains up-to-date knowledge of UPS's products and services to generate sales solutions that meet customer needs.
- Manages Accounts and Resolves Customer Issues: Responds to customer questions, complaints, and inquiries to meet customer needs. Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.). Educates customers to use existing service channels or redirects service issues to expedite problem resolution.
Job Specific Competencies
:- Applies Service, Product, and Customer Technology Knowledge.
- Assesses Business Needs.
- Conducts Competitive Analysis.
- Conducts Customer Analysis.
- Creates Account Strategies.
- Finance Knowledge.
- Solicits and Gathers Information.
- Strategic Customer Partnerships.
- Supply Chain Management.
Job Requirements
:- Must have a graduate degree.
- Good language written and oral skills in English and 1 regional language.
- Must have an experience of 3 years out of which a minimum of 2 years must be in direct sales or core inside sales activity with a sales plan.
- Proven selling skills to gain new and penetration business.
