ITSM Service Delivery Lead

2 weeks ago


Bengaluru, Karnataka, India Edgeverve Full time

As a seasoned IT operations professional, you will play a pivotal role in driving the development of our IT service management (ITSM) market offering. Leveraging the EdgeVerve AI Next Platform and partner solutions, you will be responsible for designing and implementing comprehensive product strategies that meet the evolving needs of our customers.

The successful candidate will possess a deep understanding of ITIL processes, including incident management, problem management, change enablement, release management, and knowledge management. They should also have hands-on experience with leading ITSM platforms such as ServiceNow, Jira Service Management, and BMC Helix, as well as collaboration tools like Slack and Microsoft Teams.

In addition to technical expertise, we are looking for a leader who can develop a product vision that harnesses the power of artificial intelligence (AI), data analytics, and robotic process automation (RPA) to address key challenges in ITSM. This may involve reducing mean time to resolve (MTTR), improving first call resolution rates, and automating repetitive tasks.

With a strong focus on customer satisfaction and success, you will collaborate with partners from various Infosys service lines to implement and nurture our EdgeVerve AI Next ITSM offering. This includes helping set up implementation teams, providing continuous enablement, driving governance, and ensuring seamless collaboration across all deal lifecycle stages.

We offer a competitive salary range of $120,000 - $180,000 per year, commensurate with experience, as well as a comprehensive benefits package. If you are a motivated and results-driven IT operations professional looking to make a meaningful impact in a dynamic and innovative organization, please submit your application.



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