Remedy ITSM Specialist

5 days ago


Bengaluru, Karnataka, India Sonata Software Full time
Job Description

We are seeking an experienced Remedy ITSM Specialist with comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1.

About the Role

This is a technical lead position that requires hands-on experience in AR module and customizations, including AR Remedy forms, filters, and active links. The ideal candidate should have experience in migrations of Remedy to different 3rd party tools, End-to-End Software Development Life Cycle (SDLC) experience, and coordination with clients and teams for multiple parallel requirements.

About Us

Sonata Software is a leading IT service management company that provides comprehensive solutions to its clients. As a Remedy ITSM Specialist, you will be working with our team to deliver high-quality services to our clients.

Key Responsibilities
  • Experience in both Remedy 7.6 and ITSM Remedy 9.1
  • AR module and customizations, AR Remedy forms, filters, active links
  • Migrations of Remedy to different 3rd party tools
  • End-to-End SDLC experience for both migration and deployments
  • Coordination with clients and teams for multiple parallel requirements
Requirements
  • Good experience with Agile methodology
  • Thorough knowledge of integrating Remedy with 3rd party tools using web services, database links, REST API, etc.
  • Thorough knowledge of the table structure of Remedy
  • Good knowledge of SQL
  • Experience in developing reports using custom AR reports, smart reporting, helix dashboards
  • Knowledge of DSO (Data Store Objects)
  • Ability to work under extreme pressure and expectations
  • Team-leading experience, capable of managing 6-8 members
  • Good communication and client management skills
  • Analytical and problem-solving skills – needed for designing and solutioning
Salary

The estimated salary for this position is $120,000 - $150,000 per annum, depending on experience.



  • Bengaluru, Karnataka, India Sonata Software Full time

    Job Title: Remedy ITSM SpecialistJob Description:We are seeking an experienced Remedy ITSM Specialist with comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1. The ideal candidate should have hands-on experience in AR module and customizations, including AR Remedy forms, filters, and active links. Experience in migrations of Remedy to different...


  • Bengaluru, Karnataka, India Sonata Software Full time

    Remedy ITSM Specialist Role OverviewWe are seeking an experienced Remedy ITSM Specialist to join our team at Sonata Software. The ideal candidate should have comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1, as well as hands-on experience in the AR module and customizations. This includes experience with AR Remedy forms, filters, and active...


  • Bengaluru, Karnataka, India Sonata Software Full time

    Key Responsibilities:As a highly skilled Remedy ITSM Specialist at Sonata Software, you will be responsible for providing comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1. Your primary focus will be on AR module and customizations, including AR Remedy forms, filters, and active links. You will also be involved in migrations of Remedy to...


  • Bengaluru, Karnataka, India Infosys Full time

    BMC Remedy Consultant RoleWe are seeking a skilled BMC Remedy consultant to join our team at Infosys. The ideal candidate will have experience in BMC Suite Installation/BMC ITSM Remedy/BMC CMDB/BMC ADDM, True Sight.Key Responsibilities:Administer and maintain BMC ITSM Remedy applications.Implement and configure customizations, integrations, and performance...


  • Bengaluru, Karnataka, India Infosys Full time

    Job Title: BMC Remedy ConsultantJob Summary:We are seeking a highly skilled BMC Remedy Consultant to join our team at Infosys. The ideal candidate will have experience in BMC Suite Installation, BMC ITSM Remedy, BMC CMDB, and BMC ADDM, as well as knowledge of Service Request Management, Smart Reporting, and Asset Management.Key Responsibilities:Design and...


  • Bengaluru, Karnataka, India Vyom Labs Pvt Ltd Full time

    Job OverviewVyom Labs Pvt Ltd is seeking a skilled Remedy software engineer to join our team. In this role, you will be responsible for implementing and maintaining ITSM modules in BMC Remedy.Key Responsibilities:Aware of best implementation approaches in ITSM as per the ITIL standardThorough understanding of ITSM modulesStrong foundation in development...


  • Bengaluru, Karnataka, India Vyom Labs Pvt Ltd Full time

    Job DescriptionWe are seeking a skilled Remedy Developer to join our team at Vyom Labs Pvt Ltd.Key Responsibilities:Aware of best implementation approaches in ITSM as per the ITIL standardThorough understanding of ITSM modulesStrong foundation in development activities in BMC RemedyStrong foundation of debugging the issues at a deeper levelKnowledge of...


  • Bengaluru, Karnataka, India Sonata Software Full time

    Job Title: Remedy ITSM SpecialistDepartment: IT Service ManagementJob Type: Full-timeWe are seeking an experienced Remedy ITSM Specialist with comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1. The ideal candidate should have hands-on experience in AR module and customizations, including AR Remedy forms, filters, and active links. Experience in...


  • Bengaluru, Karnataka, India arm limited Full time

    Job Title: ITSM Reporting SpecialistArm Limited is seeking a skilled ITSM Reporting Specialist to join our team. As an ITSM Reporting Specialist, you will be responsible for creating and customizing reports and dashboards using reporting tools such as ServiceNow and Performance Analytics. You will analyze data to identify trends, patterns, and areas for...


  • Bengaluru, Karnataka, India Sonata Software Full time

    **Job Title:** IT Service Management Specialist**Location:** Remote/On-Site (Details to be discussed with the candidate)We are seeking an experienced Remedy ITSM Specialist to join our team at Sonata Software. The ideal candidate will have comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1, as well as hands-on experience in AR module...


  • Bengaluru, Karnataka, India Wipro Full time

    Job Title: ServiceNow ITSM Technical SpecialistJob Summary:Wipro is seeking a highly skilled ServiceNow ITSM Technical Specialist to join our team. As a key member of our ITSM practice, you will be responsible for designing, implementing, and maintaining ServiceNow ITSM solutions for our clients across various industries. Key Responsibilities:- Administer,...


  • Bengaluru, Karnataka, India Sonata Software Full time

    Job Title: Remedy ITSM SpecialistDepartment: IT Service ManagementJob Type: Full-timeWe are seeking an experienced Remedy ITSM Specialist with comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1. The ideal candidate should have hands-on experience in AR module and customizations, including AR Remedy forms, filters, and active links. Experience in...


  • Bengaluru, Karnataka, India Genpact Full time

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We invite applications for the role of Senior Data Analyst – Data Remediation Specialist.In this role, as...


  • Bengaluru, Karnataka, India arm limited Full time

    Job DescriptionJob OverviewArm Limited is seeking a highly skilled ITSM Process Specialist to join our team. This role will focus on designing, implementing, and running Service Management processes that align with Enterprise IT and Arm objectives, as well as ITIL best practices.Responsibilities:Develop and implement ITSM processes, acting as process manager...


  • Bengaluru, Karnataka, India 2053 DXC Technology India Pvt Ltd Full time

    Job Title: ServiceNow ITSM DevOps SpecialistKey Responsibilities:Implement and customize core applications of ITSM, Orchestration, and integration with cloud and configuration management.Design and implement ServiceNow architecture, data designs, or overall solution architecture.Work with CI/CD tools like Jenkins in Cloud Native environments and DevOps tools...


  • Bengaluru, Karnataka, India Samartha InfoSolutions Full time

    **ServiceNow ITSM Tool Expertise**We are seeking an experienced ServiceNow developer to join our team at Samarth InfoSolutions. As a ServiceNow ITSM tool specialist, you will be responsible for implementing, administering, configuring, and developing an IT service management tool.Key Responsibilities:More than 2 years of experience supporting the...


  • Bengaluru, Karnataka, India 2053 DXC Technology India Pvt Ltd Full time

    Key Responsibilities:Implement and customize core ServiceNow ITSM applications, leveraging expertise in orchestration and integration with cloud and configuration management tools.Requirements:8-12 years of experience with ServiceNow implementations and core application customization.Experience with CI/CD tools like Jenkins in Cloud Native environments and...


  • Bengaluru, Karnataka, India 2053 DXC Technology India Pvt Ltd Full time

    Job Description:At 2053 DXC Technology India Pvt Ltd, we are seeking a highly skilled ServiceNow ITSM DevOps Specialist to join our team. The ideal candidate will have 8-12 years of experience with ServiceNow implementations, with a focus on ITSM, Orchestration, and integration with cloud and configuration management.Key Responsibilities:Implementation and...


  • Bengaluru, Karnataka, India Rockwell Automation Full time

    Rockwell Automation ServiceNow ITSM Specialist Job DescriptionWe are seeking a skilled ServiceNow ITSM Specialist to join our team at Rockwell Automation. This role will be responsible for the implementation, configuration, and administration of ServiceNow in an enterprise environment.Key Responsibilities:Develop, configure, and administer ServiceNow in an...


  • Bengaluru, Karnataka, India Soprasteria Full time

    As a ServiceNow ITSM Administrator at Soprasteria, you will be responsible for the implementation and management of IT service management processes. The ideal candidate must have a proven track record in working on ITSM using ServiceNow and have experience in ServiceNow administration, especially on ITSM instances. Additional responsibilities include...