Remedy ITSM Specialist
5 days ago
We are seeking an experienced Remedy ITSM Specialist with comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1.
About the RoleThis is a technical lead position that requires hands-on experience in AR module and customizations, including AR Remedy forms, filters, and active links. The ideal candidate should have experience in migrations of Remedy to different 3rd party tools, End-to-End Software Development Life Cycle (SDLC) experience, and coordination with clients and teams for multiple parallel requirements.
About UsSonata Software is a leading IT service management company that provides comprehensive solutions to its clients. As a Remedy ITSM Specialist, you will be working with our team to deliver high-quality services to our clients.
Key Responsibilities- Experience in both Remedy 7.6 and ITSM Remedy 9.1
- AR module and customizations, AR Remedy forms, filters, active links
- Migrations of Remedy to different 3rd party tools
- End-to-End SDLC experience for both migration and deployments
- Coordination with clients and teams for multiple parallel requirements
- Good experience with Agile methodology
- Thorough knowledge of integrating Remedy with 3rd party tools using web services, database links, REST API, etc.
- Thorough knowledge of the table structure of Remedy
- Good knowledge of SQL
- Experience in developing reports using custom AR reports, smart reporting, helix dashboards
- Knowledge of DSO (Data Store Objects)
- Ability to work under extreme pressure and expectations
- Team-leading experience, capable of managing 6-8 members
- Good communication and client management skills
- Analytical and problem-solving skills – needed for designing and solutioning
The estimated salary for this position is $120,000 - $150,000 per annum, depending on experience.
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