IT Service Delivery Manager
2 days ago
Xander Talent seeks an experienced IT Service Delivery Manager to lead our ServiceNow initiatives in Bangalore. With a salary of ₹1,500,000 - ₹2,250,000 per annum, this role offers a competitive compensation package.
Key Responsibilities:
- Design, develop, and customize ServiceNow applications and modules, specifically in the ITSM, ITOM, HRSD, or other enterprise modules.
- Implement and enhance workflows, forms, reports, and dashboards on the ServiceNow platform.
- Integrate ServiceNow with third-party tools and APIs.
- Troubleshoot issues and optimize existing ServiceNow instances for better performance and usability.
- Work with business analysts, project managers, and cross-functional teams to understand requirements and develop effective solutions.
- Follow best practices for ServiceNow development and maintain documentation of configuration changes and customizations.
- Provide technical support and mentoring to junior developers as required.
Requirements:
- Experience: 6 to 15 years in ServiceNow development.
- Technical Skills: Proficiency in ServiceNow modules (ITSM, ITOM, HRSD, etc.), scripting (JavaScript, Glide, etc.), REST/SOAP APIs, and integration tools.
- Certifications (preferred): ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist.
- Soft Skills: Strong analytical and problem-solving skills, excellent communication skills, and ability to work effectively in a collaborative environment.
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