Lead IT Service Management

2 days ago


Bengaluru, Karnataka, India Pan Asia HR Solutions Full time

About the Job:

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We are seeking an experienced Senior Manager to join our IT service management team. As a Senior Manager, you will be responsible for leading our IT service management function, developing and implementing strategies to optimize IT service delivery, and ensuring adherence to industry best practices.

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Key Responsibilities:

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  • Develop and implement strategies, policies, and procedures aligned with industry best practices to optimize IT service delivery, enhance IT infrastructure, support business objectives, and improve operational efficiency.">
  • Lead and manage a team of ITSM professionals, ensuring effective alignment of IT service delivery processes with organizational goals and priorities.">
  • Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify improvement areas, and drive continuous service improvement initiatives.">
  • Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives.">
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Requirements:

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The ideal candidate should have a Bachelor's degree in Computer Science, Information Technology, Business Management, or a related field, with at least 16 years of experience in IT Service Management or related roles, including 3-5 years in a senior managerial position. Proficiency in ITIL, COBIT, and other relevant technologies is required.

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Estimated Salary: ₹25,00,000 - ₹40,00,000 per annum.


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