IT Service Management Lead

1 week ago


Bengaluru, Karnataka, India Web Synergies Pvt Ltd Full time
Job Overview

We are looking for an IT Service Management Lead to join our team at Web Synergies Pvt Ltd. As a technical expert, you will be responsible for implementing and maintaining ITIL-based service management processes.

This role requires a highly skilled professional with experience in IT service management, vendor management, and cost management.

Key Responsibilities:

  • IT Service Management: Implement and maintain ITIL processes, including incident, change, and problem management.
  • Vendor Management: Manage third-party vendors for data center operations, ensuring compliance with SLAs and achieving performance targets.
  • Cost Management: Manage budgets and reduce operational costs related to data center operations through resource optimization and process improvement.

Salary: ₹1000000 - ₹1600000 per annum, depending on experience.


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