IT Service Management Lead
1 week ago
APN Consulting is currently looking for a skilled IT Service Management Lead to oversee the implementation of ServiceNow solutions. This role requires a strong understanding of ITIL processes and ServiceNow platform capabilities.
The ideal candidate will be responsible for managing the ServiceNow platform to align with business objectives, driving continuous improvement, and optimizing workflows and automation.
Main Responsibilities:
- Manage the overall architecture, design, and delivery of ServiceNow solutions across various modules.
- Implement scalable, secure, and high-performance solutions that meet business requirements and ITIL best practices.
- Work closely with business stakeholders, IT teams, and management to understand requirements and translate them into effective ServiceNow solutions.
Requirements:
Experience: 8+ years of experience in IT service management (ITSM), with at least 5 years of hands-on experience in architecting and implementing solutions on the ServiceNow platform.
Technical Skills:
- Strong knowledge of ServiceNow modules (e.g., ITSM, ITOM).
- Expertise in ServiceNow platform architecture, including scripting (JavaScript, Glide scripting), workflow automation, and platform configuration.
- Hands-on experience with integrations using REST/SOAP APIs, MID Server, and third-party systems and Integration Hub's capabilities to build integrations using Spokes and Flows.
Estimated Salary: $120,000 - $150,000 per year.
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