Enterprise Relationship Manager
3 weeks ago
Company Overview
Cashfree Payments is a leading payment gateway, committed to revolutionizing the way businesses accept and process payments.
About the Role
We are seeking an experienced Enterprise Relationship Manager to join our team in driving growth and expansion of our existing customer base in emerging markets. The ideal candidate will possess a strong track record of account management and relationship building, with a deep understanding of the Payment Gateway Sales landscape.
Key Responsibilities
- Manage and grow existing customer relationships, identifying opportunities for upselling, cross-selling, and deepening engagement
- Develop strategies for expanding existing customer accounts within emerging market categories, focusing on long-term partnerships
- Consistently achieve revenue targets through customer retention, account expansion, and driving additional business from existing customers in line with team/organizational objectives
- Maintain regular communication with existing clients, ensuring satisfaction and resolving any issues to maintain strong relationships
- Build and manage a pipeline for account expansion by identifying growth opportunities within existing accounts
- Collaborate with customers to identify new use cases and tailor solutions to meet their evolving needs, driving long-term value
- Establish best practices and operating procedures for customer retention, relationship management, and account expansion
- Keep updated on market trends, customer pain points, and competitor actions that may impact current customer relationships and growth opportunities
Required Skills and Qualifications
- 7-9 Years of relevant experience in account management & relationship management
- Should have min 3 year experience in Payment Gateway Sales (Mandate)
- Experience in product-focused sales and an organized approach to work
- Strong interpersonal skills and the ability to build rapport with customers by understanding their requirements
- Strong business acumen and product expertise
Estimated Salary: ₹1,200,000 - ₹2,400,000 per annum
Benefits and Perks
This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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