Customer Experience Resolution Strategist

2 weeks ago


Gurgaon, Haryana, India noon Full time
Job Overview

noon, a pioneering e-commerce company in the Middle East, seeks an experienced Escalations Manager to join its Gurugram, India-based support team. As a key member of the Noon Minutes support team, you will be responsible for resolving customer complaints efficiently and effectively.

We are looking for a highly skilled professional with a proven track record of problem-solving, who can analyze complex issues, develop effective solutions, and drive changes across various teams. Your primary focus will be on ensuring seamless complaint ticket resolution, maintaining high customer satisfaction levels, and collaborating closely with internal stakeholders to address operational defects and improve processes.

This role requires a strong attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment. If you have a passion for delivering exceptional customer experiences and driving business growth through process improvements, we encourage you to apply.



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